How can we help?
Answers for guests adding photos and for hosts running an event.
Adding photos and videos
- How to add photos and videosScan the QR code, pick your files, tap Upload. No app and no account needed.
- The Camera button opens my photo galleryOlder versions did this on some Android phones. It is fixed, and here is how to record video.
- My video will not uploadAlmost always the file size or the event’s video allowance. Both say so on screen.
- An upload failed or is stuckUse Retry failed files. Venue wifi is the usual culprit.
- It says "Already added"The same picture is already in the event, so it was skipped rather than stored twice.
- Uploading from an iPhone (HEIC photos and MOV video)Both work as they are. There is nothing to convert first.
- How many photos can be added?A free event holds 50 photos. Paid events have unlimited photos.
Finding and viewing photos
- How do I get back to the gallery?Scan the QR code again, or enter the event code at sharepix.net/join.
- My photo is not in the galleryUsually the upload did not finish, or the photo is briefly held for the host to check.
- Can I download the photos?Yes. Every event includes guest downloads, at full resolution.
- How long do the photos stay up?Paid events: uploads run for 60 days, then the gallery stays up for 12 months. Free event: 14 days of uploads, then 14 more days of gallery.
Prints
Running your event
- Creating an eventName it and pick a plan. Your one free event needs no payment; a paid event goes live once you pay. The QR code is ready right away.
- Sharing your QR code with guestsShow it on screen, print the brochure for tables, or send the event code.
- Giving guests more time to uploadExtend the upload window by 30 days for half your plan price.
- Closing an event earlyStops new uploads while keeping the gallery viewable.
- Deleting a photo, or the whole eventHosts can remove anything. A deleted photo is removed right away, and we can restore it for 30 days if you ask.
- Downloading everything as a hostSelect photos and take them as a ZIP, at full quality.
- Guests say they cannot uploadWork through the four things that stop uploads, in order.
- My event says it is not active yetPayment has not completed. It usually clears within a minute.
- Letting guests download photosIncluded on every plan. Nothing to turn on or buy.
- Running the live slideshow at your venuePhotos appear on a screen as guests upload them, with a short safety delay.
- The slideshow is blank or has stoppedUsually the 90-second delay, an empty event, or the screen going to sleep.
- Changing the event name, date or placeEdit them on the Event tab. The name and date lock once the first photo arrives.
- Photo challengesOptional prompts like "a toast" or "your whole table" that guests can try when they upload.
- Reminding guests to add their photosOffer guests an email the morning after, and again before uploads close. You never see their addresses.
- Event sections (optional): a QR code for each part of your eventGive the ceremony, dinner or dance floor their own section and QR code so the gallery groups photos by section.
- The guest bookGuests leave a signed note, with one of their photos or a video message if they like.
- Tap-to-open NFC stickers on your signsAn optional sticker behind your sign lets guests tap their phone instead of scanning.
Customizing your event
- Not sure what to set up? Use the guide or ask HelpA step-by-step walk through every option, and a Help button that answers questions on your dashboard.
- Changing how your event looksPick a ready-made look, add a cover photo, and choose fonts, layout and colour under Design.
- Choosing who can see the galleryEveryone with the link, each guest only their own photos, or only you.
- Likes and comments on photosBoth are on by default. Turn either off, and hide any comment you do not want shown.
Photographers and booth mode
- Adding your photographerGive your photographer a one-time code and their shots appear in your gallery as previews they approve.
- For photographers: shooting an event with SharePix ProJoin with the host's code, upload, approve, and go live. Your name and links show under your photos in the gallery.
- Booth mode: headshots and trade showsEach person signs up, the photographer scans their code, and each person is emailed only their own photos.
- For photographers: scanning and sorting booth photosScan each person before their shot, sync the camera clock, and fix any mix-ups before approving.
- Getting your photos from a boothYou get an email with a private link once the photographer approves your photos.
Plans, billing and add-ons
- Which plan do I need?One paid plan at $79, and a free event to try it with first.
- How many videos does my plan include?One video on a free event, and a 10 GB budget on a full event.
- Add-ons, and how to buy themTick what you want on your dashboard and pay for all of it at once.
- Using a discount codeEnter it at checkout, or in the Add-ons box on your dashboard.
- The Corporate plan and managing the subscriptionA monthly plan for running multiple events, cancellable yourself at any time.
- Receipts, charges and refundsWhere the receipt comes from, and what to do about an unexpected charge.
- Featuring your event and getting money backOffer a few photos for SharePix's own marketing and get part of what you paid back.
Privacy and safety
- How photo screening worksExplicit photos are held for you to check before guests ever see them.
- Getting emailed when a photo is heldAdd an address and you get the photo plus Approve and Deny buttons.
- Turning video off for an eventPhotos only, in one tap. Useful if you want everything screened.
- Do photos share where they were taken?No. Coordinates are removed from photos and video on upload.
- Who can see what I upload?Everyone with the event code, and the host. It is a shared album, not a private one.
Your account
Still stuck?
Email us the event name and what you saw on screen, and we will sort it out.
info@sharepix.net